Manager, Solution Engineering - Industry Expansion

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

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At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.

If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As the Manager of the Sales Engineering team for the Industry Expansion Business Unit, you'll play a vital role in building and leading a team of SEs. You'll collaborate with cross-functional stakeholders to develop processes and create industry-specific collateral to drive our expansion into new verticals (Financial Services, Healthcare, Manufacturing).

The mission of our Sales Engineering team at Gong is to serve as trusted partners, advising customers on complex workflows and guiding them toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

RESPONSIBILITIES

* Lead a high-performing sales engineering team by applying insights gained from past experiences to ensure successful outcomes from the start.

* Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team goals.

* Build a team of Gong experts who possess in-depth knowledge of the platform to effectively communicate its features and business benefits to various user types.

* Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.

* Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.

* Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.

* Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.

* Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.

* Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

QUALIFICATIONS

* 6-12 years of relevant sales engineering experience, including a proven track record of building and managing high-performing sales engineering teams.

* Experience selling into one or more of the following industry verticals:
Financial Services (Banking/Insurance/Wealth), Healthcare (including Life Sciences), Manufacturing, or Energy.

* Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.

* Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.

* Ability to foster trust and collaboration among team members and cross-functional stakeholders.

* Strong business acumen with a deep understanding of the perspectives and priorities of revenue leaders.

* Knowledge of go-to-market (GTM) sales team personas, along with essential sales workflows such as forecasting and…