Inside Sales & Customer Support Specialist

Inside Sales & Sales Support Specialist

The Inside Sales & Sales Support Specialist is the link between our customers, sales team, and operations. This role ensures that every customer interaction—whether it’s a virtual sale, quote, a complex order, or a technical inquiry—feels seamless, informed, and valued. Your work will directly influence customer satisfaction, repeat business, and the speed at which we can bring new food innovations to market.

• Oversee a portfolio of business selling products remotely.
• Serve as the primary point of contact for inbound customer inquiries—providing product information, pricing, and order updates with accuracy and warmth.
• Support the outside sales team by preparing quotes, proposals, and sample requests for food ingredients such as flavors, seasonings, and functional additives.
• Manage and track orders from entry to delivery, coordinating with procurement, logistics, and quality teams to ensure on-time, in-spec shipments.
• Maintain and update CRM & ERP records to ensure accurate customer data, sales activity tracking, and pipeline visibility.
• Proactively follow up on leads, sample requests, and expiring contracts to drive conversions and renewals.
• Collaborate with R&D and technical teams to address customer formulation questions and provide ingredient specifications.
• Monitor market trends and competitor activity to share insights with the sales team for strategic planning.
• Other duties as assigned.

• 2+ years of experience in inside sales, sales support, or customer service—preferably in the food ingredients or B2B food manufacturing industry.
• Strong communication skills with the ability to translate technical product details into customer-friendly language.
• Proficiency with CRM & ERP systems and Microsoft Office Suite.
• Detail-oriented mindset with a knack for juggling multiple priorities without losing accuracy.
• A collaborative spirit and a proactive approach to problem-solving.
• Bonus:
  Familiarity with food ingredient regulations, labeling requirements, or supply chain processes.

• Position will be based at our Chaska, MN - Onsite.