Client Success Manager

About the Opportunity

This isn’t your average Client Success role: it’s a high‑growth, high‑impact sales position disguised as account management impacting the bottom line ’re looking for a motivated and ambitious go‑getter, a true hunter who thrives in a fast‑paced, dynamic startup environment.

• Drive aggressive revenue growth and retention through strategic upselling and cross‑selling within a dedicated portfolio of corporate accounts.
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in‑person visits, and managing inbound inquiries to deliver high‑touch stakeholder engagement.
• Act as an internal advocate for clients, providing essential feedback to product and leadership teams to improve the user experience.
• Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of the Grubhub platform.
• Proactively identify and resolve client concerns, expertly navigating high‑stress situations to maintain a positive and seamless client experience.
• Collaborate cross‑functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

• A minimum of two years of proven, quota‑carrying experience in a new business acquisition or outside sales role.
• Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
• Exceptional communication, negotiation, and relationship‑building skills.
• A history of thriving in fast‑paced, high‑pressure environments.
• Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
• Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in‑person client meetings as required.

Chicago. Hybrid model requires 3 days a week in the office. You are welcome—and encouraged—to work in the office up to 5 days a week if it suits you.

Base salary: $70,000 - $88,000. Total compensation (TTC): $88,000 - $110,000.

Competitive salary package including equity and 401K. Multiple medical, dental, and vision plans.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. In compliance with federal law, the company participates in the E‑Verify program to confirm employment eligibility.