Services Sales Solutions Director

Job Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

• Lead the pre‑sales discovery process and define customer outcomes, translating them into a viable high‑level solution design.
• Develop and articulate comprehensive implementation proposals and Statements of Work (SOWs), including detailed estimates, timelines, and staffing plans.
• Apply proven methodologies and orchestrate subject matter experts to validate solution viability.
• Ensure clean transition to the delivery team, clarifying all project details, scope, and commitments for rapid mobilization.
• Contribute to high client satisfaction by ensuring solutions align tightly with customer objectives and deliver business value.
• Act as a trusted advisor to executive‑level customers, developing narratives that articulate execution plans and timelines.
• Prescriptively shape large, complex, and transformational engagements, recommending the right path for customer success and uncovering future opportunities to drive sustained value and Salesforce expansion.
• Partner with account partners and cross‑functional roles on pre‑sales workshops, engaging stakeholders to understand business challenges and desired outcomes.
• Define and manage the end‑to‑end engagement scoping process, establishing boundaries, assumptions, and success criteria.
• Lead high‑level functional solutioning and scope definition, ensuring alignment with Salesforce best practices.
• Create final SOWs with precise deliverables, scope, and implementation terms, working with Legal and Revenue Recognition teams for a clean hand‑off.
• Develop detailed, accurate project estimates, staffing plans, and resource mixes to structure engagements for success.
• Proactively identify, assess, and mitigate engagement risks during the pre‑sales cycle, leading risk assignments.
• Serve as a multiplier, mentoring others and sharing best practices in solutioning, scoping, and engagement shaping.

• 10+ years of experience delivering enterprise‑level consulting services, with 7+ years focused on the Salesforce platform.
• 7+ years of deep enterprise‑level project or program experience (SaaS preferred).
• Demonstrable leadership in end‑to‑end discovery, solutioning, estimating, and SOW creation for multi‑cloud, transformational programs.
• Active involvement in supporting the sale of professional services, including proposal development and presentations to C‑level executives.
• Experience leading strategic scoping, proposal development, RFP responses, and executive‑level presentations.
• Deep technical and/or functional proficiency in the Salesforce platform and its solutions;
  Financial Services Cloud experience preferred.
• Recommended certifications:
  Salesforce Platform Administrator, Salesforce Sales Cloud Consultant, Agentforce Specialist, Salesforce Service Cloud.
• Strong written and verbal communication skills; proven ability to build advisory relationships and establish credibility with executives.
• Facilitation skills: ability to influence group audiences, lead complex solutioning workshops, and manage executive‑level discussions.
• Analytical, problem‑solving, and conflict‑resolution skills; mediation of conflict and fostering healthy dialogue during negotiation.
• Business acumen: delivery‑informed mindset, understanding of cloud‑based technologies, and ability to translate ambiguous requirements into scoped solutions.
• Commercial acumen: proficiency in deal architecture and pricing levers, including discounting and commercial negotiations.
• Leadership experience mentoring cross‑functional teams and individuals.
• Willingness to travel as required by client needs.
• Bachelor’s degree or equivalent relevant experience;
  Master’s or MBA preferred.

• Competitive base salary range: $171,200 – $273,000 annually (higher ranges for selected locations).
• Employee benefits include medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• Time‑off programs and other resources to support work‑life balance.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All actions at Salesforce are based on merit, competence, and qualifications, without regard to any protected characteristic. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and all other employment matters.