Business Development Account Manager

The Opportunity

Imagine being the person who connects thousands of librarians, faculty, students, and researchers across North America with data that shapes real decisions. With 200+ academic institutions already relying on Passport, you won't be starting from scratch — you'll be building on a proven foundation, deepening relationships, and opening doors to new ones.

This role sits at the intersection of sales, consulting, and education. You'll be part strategist, part trusted advisor, and part champion for a product that people genuinely find valuable.

Your days won't look the same twice. One morning you might be leading a live demo for a research team at a major university; that afternoon you're working through a renewal negotiation with a library director you've built a real relationship with over two years. You'll dig into how academic institutions think, plan, and budget — and use that understanding to show them exactly how Passport fits into their goals.

• Own and grow a territory of academic accounts across the US, driving renewals and identifying upsell opportunities in syndicated data and custom research solutions
• Build genuine, lasting relationships with librarians, faculty, and administrators who rely on your expertise
• Lead training sessions and product demos — in person and online — that turn casual users into passionate advocates
• Manage the full sales cycle, from prospecting new institutions to closing contracts, with support from a collaborative internal team
• Think like a consultant: uncover strategic gaps, understand what your clients are trying to achieve, and propose solutions that actually serve them

You're a self-starter who's comfortable navigating complex organizations and building trust at multiple levels. You know that the best sales feel less like selling and more like problem-solving. Ideally you bring:

• Proven experience in account management or B2B sales, with a track record of securing renewals and growing accounts
• Strong communication and presentation skills — you can command a room or a Zoom call with equal confidence
• Familiarity with the academic or library market (a real advantage, not just a checkbox)
• Consultative instincts: you ask smart questions, listen carefully, and tailor your approach to each client
• Solid organizational skills to juggle a busy territory without dropping the ball

You'll be selling something that has genuine impact in the academic world, backed by a company that invests in its people and its product. If you want a role where your relationships and your judgment matter as much as your numbers, this is it.

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start…