Beauty Counter Manager - NARS - Michigan Avenue

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results‑oriented, thrive in a commission‑based environment, and are passionate about beauty trends and building a customer following both in‑store and digitally.

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in‑store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer‑ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow‑through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Physical Requirements:
• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

$29.65 – $30.85 hourly. Commission varies based on merchandise sold; typical ranges are 3% to 14.5% for apparel, shoes, and accessories, and 3% for beauty and men’s fragrance roles.

• Medical, Vision, Dental, and Retirement plans.
• Life Insurance and Disability coverage.
• Merchandise discounts and Employee Assistance Program resources.
• Performance‑based incentives or bonuses.
• 401(k) plan, PTO accruals, holidays, and more.