Sales Development Representative

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

As a Sales Development Representative, your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin, and moving them forward in the sales process. As Fin's first point of contact you’ll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole.

We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!

We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin, you join a community that believes in your future as a power‑house closer! We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.

• Engaging with potential and current customers to assess mutual fit via Fin Inbox, phone, email & Linkedin
• Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fin’s potential customers
• Working closely with Account Executives to build pipeline and drive deals
• Maintaining an up-to-date knowledge of our product and the value we can provide our customers
• Working with cross‑functional partners to continuously better our workflows
• Engaging in team development and mentoring

• Exceptional listening skills & the ability to take quick action on what you’ve learned
• Strong organization and time management
• Intellectual curiosity and problem solving
• Collaborative and coachable
• Highly motivated and self‑driven
• Bachelor's Degree preferred
• 0‑3 years of work experience (Sales and/ SaaS experience is a +)
• Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for employees, friends, and family!

* Proof of eligibility to work in the United States is required.

The pay range for candidates within the Chicago is $33.51 - $41.86 per hour, along with incentive compensation ranging from approximately $21,870 - $26,123. For full‑time employment, the estimated all‑in annual compensation range (OTE) is $69,716 - $87,075. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future.

This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non‑exempt, hourly…