Digital Commerce - Account Manager

Join Riverside Natural Foods Ltd., a Canadian‑based, family‑owned business that manufactures nutritious, better‑for‑you snacks such as Made Good and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit and fun.

We’re on an ambitious mission to double our business by 2027 and need talented individuals to help us reach new heights. At Riverside you’ll chart your own path to success while contributing to our growth.

• Develop and execute onsite merchandising growth plans that support overall customer account and business growth objectives.
• Analyze key business metrics—clickstream, consumption, market insights—to inform customer recommendations that improve traffic, conversion, and average transaction size.
• Lead insights delivery to merchant partners for site taxonomy, decision tree filters, organic algorithm trends, and variation strategy.
• Manage trade, sales forecasting, new item sell‑in, and conventional account leadership for indirect Pure Play accounts.
• Collaborate cross‑functionally to support organic site merchandising and content for key launches.
• Support the Digital Shelf lead with accurate catalogue content publishing and tracking.
• Identify opportunities to optimize or expand ship‑to‑home assortment where applicable.
• Drive testing of new digital transaction initiatives within omni‑retailers (subscribe & save, auto‑replenishment, virtual bundling, targeted offers, etc.).
• Champion digital maturity and new capability intelligence for key retail partners.
• Partner with commerce marketing to establish negotiated added value for incremental paid media and promotional investment.

• Bachelor’s Degree.
• 3+ years of progressive experience in e‑commerce.
• CPG experience preferred.
• Hybrid schedule with ability to commute 3 days a week to a Chicago‑based office.
• Deep experience with digital shelf tools such as Salsify, Profitero, Syndigo, Stackline, Amazon Vendor/Seller Central.

• Collaborative mindset within multi‑functional teams involving sales, marketing, and IT.
• Self‑starter capable of handling ambiguity while embracing new challenges to build capabilities.
• Strong alignment with Riverside’s values and purpose‑driven culture.

• Values‑led: respectful, resourceful, and fun team member who cares about quality and the journey.
• Unparalleled experiences: help shape our future and build processes quickly while learning and improving.
• Full access: ability to collaborate across the organization from founders to production staff.
• Personal development: support for training and tools to grow and progress.
• Brand ambassador: keep the consumer voice central in all interactions and deliver consistent value to build trust.

• Values‑led environment with no compromising on standards.
• Courageous determination: challenged to innovate and learn fast.
• Humility: respectful collaboration and shared leadership.
• Continuous improvement mindset across all touchpoints.

• Comprehensive benefits program fully paid by Riverside.
• RRSP matching or 401k matching.
• Profit sharing plan eligibility.
• Employee‑Led Resource Groups (ERGs) for mental health, sustainability, diversity, women, and LGBTQ+ rights.
• Riverside University and tuition reimbursement program.
• Open‑concept work environment that embodies our values.

$69,018.27 – $ USD

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

As set forth in Riverside Natural Foods Ltd.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.