Sales and Artistry Coordinator - Chicago

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The coordinator is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the coordinator embodies the brand values with Professional, Proactive, Passionate, Prescriptive, and Potential.

The coordinator is responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations at counter, the coordinator strategizes future needs while executing with excellence in sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in-store support teams, resulting in achievement of overall territory sales and strengthened brand awareness.

• Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPIs) – examples:
  Mix of Business (MOB), 12‑month Budget (Sales Plan), door ranking, and product ranking
• Determine individual and team sales targets to meet and exceed plan
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives
• Identify and execute key and incremental eventing opportunities to bring the Tilbury experience to the in‑store experience to drive brand awareness and engagement
• Inspire and motivate CT door teams to drive sales via the “Tilbury Touch” when the Sales & Artistry Coordinator is not in door
• Participate in regional meetings, team conference calls and regular touch‑bases to share best practices and create solutions to address business needs
• Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
• Be a specialist within the retail artistry brands, demonstrating an entrepreneurial spirit within company guidelines
• Think creatively to ensure business growth year over year

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door
• Identify ways to improve Charlotte Tilbury service extending through retail employees via in‑store support, training and eventing
• Manage customer queries, using sound judgment and a goal of achieving positive outcomes
• Collaborate with the education team to provide continuous, relevant, and effective training and development internally and externally to ensure Charlotte Tilbury standards are achieved in service, artistry, and product knowledge
• Drive the omni‑journey by promoting  and our virtual services when appropriate
• Proactively use the retailer customer database for direct clientele opportunities in the air and on the ground
• Provide an atmosphere that motivates and inspires MAGIC service both internally and externally
• Continuously improve and evolve personal artistry skills
• Maintain a professional appearance and ensure the team aligns with the CT dress code including makeup and attire

• Proactively anticipate staffing and support needs to drive sales
• Create a positive, cohesive, cooperative team culture in store
• Facilitate high‑impact trainings that include key in‑store retailer trainings (e.g., Sephora Sales & Training visits / Nordstrom Stay and Play)
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and collaborative leadership
• Recognize and celebrate great performance
• Encourage completion of LMS courses and provide follow‑up on retention checks
• Attend and participate in Seasonal School and partner with Area Trainer on at‑counter follow‑up plan
• Assist Area Trainer with the Start of a Dream/CMA new hire onboarding

• Implement door development plans and schedule support to address business growth needs
• Ensure that the counter is “customer ready” from open to close of business
• Maintain required inventory levels and accurate stock…