Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist
- State Farm Agent Team Member

Full Time in Chicago - IL

State Farm Insurance Agency in (North Center) Chicago 60618 seeks a local candidate for an Insurance Licensed Customer Service Representative – State Farm Agent Team Member position. You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, relationship maintenance, marketing, along with proactive confident inbound/outbound sales acquisition conversations.

Insurance Licenses and Experience preferred, however, a person who’s motivated, a fast eager learner, outgoing, results driven would be considered without the mentioned insurance licenses and experience.

Though this opportunity is Full-Time, we would consider Part-Time. However, to be considered for Part-time candidate must already possess at a minimum their P&C.

• Communicate with existing customers regarding renewals, options, and provide general remarkable service.
• Review accounts and assist with recommendations to address gaps, updates or changes as needed.
• Consistently offer to cross sell additional products based on customers' needs and gaps.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records in database and documentation of interactions.
• Strong follow up on quotes and customer inquiries within same day bus day in order to close, or possess strong follow up.
• Ability to set priorities & manage workflow to ensure efficient, timely & accurate processing of insurance service & sales transactions.
• Represent the agency at the occasional community events and support local brand growth.
• Willing and able to build a center of influence, network of contacts, to create referrals and generate leads.
• Able to generate referrals and social media reviews.

• Property & Casualty and Life & Health Insurance Licensed (must possess or be able to obtain insurance licenses asap)
• Current/recent insurance agency experience preferred
• Strong proactive problem-solving abilities.
• Effective communication skills (verbal and written) - Is Persuasive
• You’re a natural relationship-builder
  - Friendly and customer focused
• You’re compassionate under pressure
• Possess a can-do Positive Attitude, who’s Receptive to coaching feedback
• Strong Work Ethics and Reliable
• You listen first, then guide
  - Calm, steady, and ready to help.
• Fast learner, who’s Productive, Results Driven, with no excuses

• Base comp* (doe)
• Incentive pay based on production*
• Paid time off (personal/holidays)
• Profit sharing plan
• Training & development
• Opportunity for advancement
• Insurance licensing fees reimbursed after six mths, if unlicensed
• M-F 9-5 (no evening/weekends)
• * Total comp is uncapped, which is based on total production, active insurance licenses, experience, education, skillset

Compensation $38,000.00 - $58,000.00 per year.

Apply Now. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.