Account Manager

About the Company

Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—including brand design, packaging, content, and consumer connections.

Primary purpose of this role is to ensure long‑term success of our clients in our strategic brand building and packaging design environment.

The Account Manager will be the day‑to‑day business lead building and maintaining strong client relationships for a large CPG account. This position acts as brand steward and develops relationships to become a trusted resource to clients.

The Account Manager will support on all aspects of client projects, including communication, quality control, coordination, client relationships, problem solving and execution to ensure successful projects from start to finish. You will be required to work with client stakeholders to provide solutions for large‑scale packaging rollouts across owned brands, partnering from design through delivery.

• Provide regular updates to Clients on project status, deliverables and timelines.
• Collaborate with internal teams, including designers, project managers, production, to ensure projects align with Client objectives and Briefs.
• Ensure deliverables are met on schedule.
• Monitor project progress, addressing challenges and escalating issues when necessary.
• Keep trackers and status documents up to date.
• Assist in developing Client presentations, ensuring they include the assignment and considerations and creative work that meets the brief.
• Support the development of strategic recommendations and solutions that meet the Clients needs with rationale from the team to support creative decisions.
• Participate in Client presentations, helping articulate project goals and insights, supporting in presenting creative concepts.
• Identify opportunities to expand Client relationships with recommendations of additional services or solutions.
• Communicate any scope changes to Clients, obtaining necessary approvals and managing expectations.
• Manage the complete lifecycle process from creative briefs through to final approval, production, delivery and post‑analysis while working closely with creative/strategy teams, partners and vendors to ensure budgets and timelines are managed appropriately.
• Lead status meetings, creating agendas before and conference reports afterwards.
• Provide strategic critiques and quality check on all design work to ensure high standards are met error‑free and aligned with client feedback.
• Support in project kick‑offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with all team members.
• Ensure the designs presented align with the approved briefs and documentation from Clients.
• Understand project needs to help identify internal and external resources required to deliver on a project’s objectives.
• Deliver against KPI’s on projects and debrief successes and opportunities.
• Manage multiple concurrent project workbacks.
• Research to stay informed about Client industries, competitors and trends to proactively provide valuable insights.

• 3‑5 years of creative agency experience in Account Management and/or Project Management, preferably at an ad agency or CPG company.
• Experience in packaging design from start to finish, including upstream brand foundation, strategy, innovation, design adaptation and production hand‑off to prepress.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook, Keynote) essential and knowledge of Adobe Creative Suite (Illustrator, Photoshop, and/or InDesign) an advantage.
• Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements.
• Thorough understanding of the creative process with experience in critical thinking, decisive actions, and identifying potential problems before they occur.
• Can evaluate design effectiveness and brand performance across packaging and all media.
• Motivated problem solver with an appetite for growth in a fast‑moving, industry‑defining business.
• Positive, proactive attitude towards opportunities and potential problems.
• Superior written and interpersonal communication skills that can flex…