Senior Carrier Account Representative

Responsibilities

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and/or identified through individual research.
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs.
• Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick‑up to delivery.
• Maintain outstanding service performance.
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre‑pick up status.
• Seek opportunities for new and existing customers to utilize committed capacity.
• Build strong internal relationships with the Business Development team.
• Utilize industry knowledge to resolve issues efficiently and independently.

• 2+ years in a Carrier Sales or Brokering role is required.

• Personable, hard‑working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
• Resourceful, curious, and solutions‑oriented team players who ask questions and handle complex issues.
• Strong work ethic and willingness to work hard and hustle through the day.
• Ability to build relationships and establish rapport, both externally and internally.
• High‑energy attitude and motivation to help reach company goals.
• Comfortable taking risks and making quick decisions in a fast‑paced industry.

• Medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups and learning opportunities.
• Office‑wide engagement activities, team events, and happy hours.
• Casual dress code.
• Free on‑site gym with Peloton bikes and personal training.
• Free counseling through the Employee Assistance Program.
• Paid holidays, vacation time, and wellness days.
• 100% paid parental leave for new parents.
• Referral Program rewards.
• Relocation assistance for non‑local candidates.

Work in the heart of downtown Chicago, IL. Leave the suit and tie at home; our dress code is casual.