Sales Professional - Inside Sales; Bilingual Spanish

Job Overview

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at needed cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Bilingual proficiency in English and Spanish required.

• Hold self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present presentations to families served and referred families.
• Maintain and track activity levels to ensure productivity.
• Build relationships with families.
• Respond to client inquiries in a timely, respectful, sensitive and professional manner.
• Connect with families through listening, honest communication and genuine concern.
• Develop an understanding of each family’s unique needs and offer solutions that provide value to them.
• Stay in touch with families to ensure satisfaction.
• Prepare for all appointments and perform all procedures with professionalism and attention to detail.
• Follow through on all customer problems and requests.
• Build trust-based relationships to earn the right to ask for referrals.
• Earn the right to gain referrals to offer protection to protect family members, relatives and friends, by educating them on the benefits of pre-planning.
• Work as part of a team that represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborate and team with funeral directors, location managers, and other members of funeral home or cemetery staff to provide seamless, high-quality service.
• Thoroughly and completely review previous services and contact with families to prepare to support current needs and/or sales.
• Share family concerns with the rest of the SCI team.

• Education:
  • High school diploma or equivalent.
  • 1-2 years of college or equivalent education and experience.
• Experience:
  • 1-2 years of customer service or sales industry experience preferred.
• Licenses:
  • Current state/province issued driver’s license with an acceptable driving record.
  • Insurance license if required by state/province law and as prescribed by each state board.
• Knowledge, Skills and Abilities:
  • Must pass the Company’s internal presentation certification within thirty days of hire.
  • Bilingual proficiency in English and Spanish required.
  • Ability to work evenings and/or weekends every month.
  • Ability to drive frequently.
  • Ability to obtain and maintain an insurance license if required by state/province.
  • Flexible hours but at times must work up to 12 hours in a day.
  • Ability to treat others with empathy and respect.
  • Knowledge of computers and some software.
  • Customer service skills.

Target compensation range is $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission‑based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

Note:

as part of the total compensation plan, this position pays no less than $17.05 per hour for all hours worked.

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Job Location:

US-IL - Chicago

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.