VP, ISV + Partner Solutions

Role Summary/

Purpose:

Reporting to the SVP, H&W Network Solutions, this role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. This individual will lead a centralized team focused on building and maintaining strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets. In addition, the leader will set partner engagement and integration priorities, align cross‑functional stakeholders (Product, Tech, Sales, Implementation, Legal/Compliance), and establish a scalable operating model and metrics to ensure consistent onboarding, integration quality, and ongoing performance.

Ultimately expanding reach, improving time‑to‑market, and delivering measurable growth through partner‑led channels.

• Set and drive the H&W technology partnerships strategy: Own the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi‑year roadmap that expands Care Credit distribution across H&W markets.
• Build and scale a structured partner program: Build on establish partner tiers, value propositions, onboarding/integration standards, co‑marketing motions, governance, and success metrics to enable repeatable growth.
• Lead and develop the partnerships team: Manage a centralized team accountable for partner acquisition, project management, and ongoing relationship health.
• Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities and growth objectives.
• Lead New Product Introduction (NPI) for ISV‑based texting
  , accountable for end‑to‑end delivery of approved NPI activities, including governance, cross‑functional coordination, and ensuring a seamless partner, provider, and customer experience.
• Source, assess, and prioritize new partnership opportunities: Identify, evaluate, and recommend integrations that extend lending, payments, and network offerings; develop business cases and ROI for prioritization.
• Manage partner prospect pipeline in coordination with BD/Sales: Build a qualified pipeline, support outreach, advance deals through approval/contracting, and ensure handoffs to implementation and account teams are seamless.
• Align cross‑functional execution for integrations and go‑to‑market: Partner with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing, and Operations to prioritize work, remove blockers, and deliver on time‑to‑market commitments.
• Define internal capabilities and resourcing required to scale: Identify process, tooling (CRM/PRM), enablement, and operational needs across sales, marketing, IT, and operations to support the partner ecosystem.
• Expand solution definitions through partner insights: Translate market/partner feedback into product and integration requirements; identify adjacent use cases and new solutions that increase partner value and Synchrony revenue.
• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations.
• Perform other duties and special projects as assigned.

• 1) Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR
  2) in lieu of a Bachelor's Degree, a high school diploma / GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending
• Demonstrated collaboration, project management, problem‑solving, quantitative, and qualitative analysis skills
• Strong understanding of payments, embedded finance, and RCM concepts (e.g., merchant acquiring, lending/credit products, payment workflows) and how integrations drive distribution.
• Proven ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms…