Account Manager

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At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard‑working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Comprehensive benefits including financial planning

Dress for your role and always put your best foot forward

Development and growth through continual learning

Relax at company events, gym membership incentives

Recognition of accomplishments, large & small

The ability help improve our community

If you’re interested in becoming an Access One team member, please check out our current openings below.

Position:Account Manager

Location: Chicago, IL

Job :478

# of Openings:1

Account Manager

Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients’ businesses. Our custom‑tailored offerings can be deployed modularly or as a complete end‑to‑end solution, covering business phones, unified communications, managed IT services, cybersecurity, security systems, and cloud‑based technologies.

The Account Manager is responsible for owning and growing a defined book of business by delivering exceptional client experience, driving contract renewals, and identifying expansion opportunities. This role manages approximately 100 client accounts totalling ~$4M in annual recurring revenue (ARR).

• Build and maintain strong client relationships while serving as a trusted advisor and advocate
• Execute contract renewals with a target of less than 5% revenue write‑down on base renewals
• Target 15% annual growth across assigned book of business through up/cross‑selling
• Serve as the primary point of contact for pricing, service changes, and issue resolution
• Conduct quarterly client‑facing business reviews (QBRs)
• Coordinate with internal teams to ensure a best‑in‑class client experience
• Perform client site visits as needed
• Stay informed on product offerings and recommend solutions aligned to client needs

• Approximately 100 accounts across multiple industries
• Approximately $4M in total ARR

• Base Salary: $80,000 – $100,000 (commensurate with experience)
• Unlimited commission structure: ~1% of Total Contract Value (TCV) for renewals and ~4% of TCV for new/cross‑sell opportunities
• Commissions are paid on Total Contract Value at the time of first billing, allowing for accelerated earnings

• 2–4 years of experience in account management, client success, or relationship management
• Experience in a quota‑bearing role with demonstrated success meeting or exceeding revenue targets
• Experience at a Managed IT Services Provider (MSP) strongly…