Manager, Sales Operations

Job Purpose

The Manager, Sales Operations is responsible for leading business performance management routines and key programs/initiatives focused on executing the full fairlife portfolio across all routes to market for the Sales Organization. The role provides a seamless process that aligns customer needs with strategic priorities, market initiatives, AMPS guidance (Assortment, Merchandising, Pricing, Shelving), and growth objectives, and supports the Retail Sales Organization in collaborative, strategic business planning for top customers.

• Leads and maintains the suite of sales resources and reporting tools for access and distribution to the sales team.
• Leads performance management tracking and monthly reporting routine (e.g., RE / Plan Check meetings) to communicate customer plan status with internal stakeholders.
• Works seamlessly across multiple internal and external functions including Business Intelligence, Brand, Category Commercial, Revenue Growth, Shopper Marketing, and Supply Chain.
• Supports and delegates work assignments to appropriate individuals, providing sufficient direction to achieve desired business outcomes.
• Provides customer and sales data/reporting subject matter expertise to the Data Intelligence Team.
• Leads process management and deliverables fulfillment for the Annual Business Planning process within the Retail Sales Organization.
• Collaborates with Commercial and Supply Chain to manage system communication and decisions on product supply priorities and conditions to the retail selling organization and customer teams.
• Tracks and evaluates KPIs and AMPS objectives (e.g., Availability and Space gains) for the Retail Sales Organization.

• Bachelor’s degree in business administration, sales and marketing, or related field; MBA preferred.
• Minimum of 5 years CPG sales or commercial experience, with a focus on food or beverage products preferred.
• Ability to leverage data and insights to tell a compelling story and drive business plans to achieve objectives.
• Strong business acumen and general management capability with fiscal responsibility mindset.
• Proactive attitude with an entrepreneurial skill set; thrives in a multi‑faceted environment.
• Ability to handle ambiguity and work in a fast‑paced, constantly changing environment.
• Proficiency in English:
  Comfortable with both written and verbal communication.

• Comprehensive medical, dental, and vision coverage effective day one.
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance).
• Paid Time Off, paid parental leave, adoption assistance (up to $10,000).
• Parental support and family care benefits, including childcare resources and lactation support.
• 401(k) with up to 9% employer match.
• Wellness reimbursement up to $500 for qualified wellbeing expenses.
• Employee Assistance Program (EAP) for emotional wellbeing and work‑life support.
• Company‑paid life insurance and short‑term disability.
• Employer HSA funding for HDHP participants.
• Tuition reimbursement up to $10,000 and student loan repayment ($200/month).
• Learning & development programs to unlock your full potential.
• Rewards & recognition, matching gifts, free product, and Business Resource Groups.

Base pay range: $115,000—$130,000 USD.

Location:

Chicago, IL.

Reports to:

Head of Sales. Travel requirements: 25%. Exempt/non‑exempt:
Exempt.

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job‑related factors.

In addition to its nondiscrimination commitment, the Company provides reasonable accommodation for qualified individuals with known disabilities unless doing so would impose an undue hardship. If you have a disability and would like to request accommodation, please email