Account Manager

Overview

Account Manager – Merkle (Remote, USA – Illinois). Managing day‑to‑day account operations, client communication, and internal alignment to support client success across multiple relationship projects.

• Coordinate account operations, client communications, meeting scheduling, follow‑ups, and internal team alignment.
• Apply and follow Merkle operational processes, including Salesforce account reviews, account maps, health updates, and forecast support.
• Manage tasks, deadlines, and account updates with strong organization, attention to detail, and follow‑through.
• Identify potential issues, risks, or client concerns and appropriately elevate to account leadership, project leads, or cross‑functional partners.
• Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items.
• Support revenue forecasting, opportunity updates, operational reporting, and business review preparation.
• Communicate clearly and timely with internal teams and clients regarding project progress, next steps, and decisions needed.
• Anticipate client needs, track action items, and ensure timely follow‑through to contribute to a positive client experience.

• Build strong working relationships with internal teams, client contacts, and account leadership.
• Maintain an organized, collaborative, and energized internal account team environment.
• Engage clients by providing updates, capturing needs, and escalating questions or concerns when appropriate.
• Contribute positively to team culture, morale, and day‑to‑day collaboration.
• Build trust through reliable execution, responsiveness, and attention to detail.

• Develop a working understanding of revenue recognition, billing, invoicing, forecasting, and financial processes.
• Support invoice tracking, payment follow‑ups, financial reporting, and account health needs in partnership with Finance and account leadership.
• Assist review of time allocations, project financials, and reporting outputs to identify questions, risks, or follow‑ups.
• Listen for client needs and share potential risks, opportunities, or growth areas with account leadership.
• Support SOW renewals, change orders, and proposal development by coordinating inputs, timelines, and internal reviews.
• Assist with research, account planning, market intelligence, and materials that support client growth or account planning.

• Bachelor’s degree required.
• 3–5 years of client services, account management, project coordination, agency, or relevant client‑side experience.
• Experience working with cross‑functional and/or remote teams.
• Foundational project management skills with strong organization, follow‑through, and attention to detail.
• Strong written and verbal communication skills.
• Client‑service mindset with the ability to build relationships and respond professionally to client and internal needs.
• Ability to identify issues, ask thoughtful questions, and elevate complex or sensitive issues appropriately to leadership.
• Self‑motivated, collaborative, solution‑oriented, highly ethical, and eager to learn.
• Comfortable working in a dynamic, fast‑paced environment and adapting to change.
• Developing presentation, storytelling, and insight delivery skills.

$72,000 – $90,000 annually, based on experience, skills, and other factors permitted by law.

• Medical, vision, and dental insurance
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k)
• Flexible paid time off
• Minimum 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth, related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu provides reasonable accommodation to individuals with disabilities and disabled veterans. Please contact Appli if you need an accommodation during the application process.