Voice GTM Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you’re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Voice GTM Director is a regional growth and commercial enablement role focused on accelerating Voice revenue in North America through strategic execution, sales partnership, and market expertise.

You will drive Voice growth across North America by translating global strategy into focused regional execution. In this role, you will partner closely with sales, product, operations, and customer-facing teams to accelerate strategic opportunities, expand Voice adoption, and improve regional revenue and profitability.

You will act as a commercial and market expert for Infobip Voice, helping shape go-to-market priorities through customer insight, market knowledge, and strong cross-functional collaboration.

• Build and execute regional Voice growth plans for North America.
• Identify whitespace opportunities across enterprise customers, digital platforms, and key verticals.
• Identify ideal customer portfolio and map feature gaps comparing to market.
• Drive Voice adoption through clear commercial action and market focus.
• Drive initiatives that improve revenue, profitability, and regional traction.

• Partner with regional sales teams to drive strategic opportunities and improve win rates.
• Provide commercial guidance and customer-facing support throughout the sales cycle.
• Help accelerate deal velocity through strong Voice positioning and enablement.
• Lead commercial and solution conversations around key Voice use cases such as number masking, SIP trunking, inbound and outbound routing, and Voice messaging.

• Act as the regional point of coordination for Voice growth priorities, aligning sales, product, operations, and leadership around market opportunities and execution plans.
• Serve as the regional Voice subject matter expert, advising sales teams and customers on coverage, pricing and regulation to improve solution fit, commercial outcomes, and customer experience.
• Maintain strong knowledge of North America Voice market dynamics and customer needs.
• Capture market feedback and structured insights to help shape regional GTM strategy and product direction.
• Drive best practices that improve Voice performance, onboarding, and delivery experience.

• Work closely with Product Management, Global GTM, and regional leadership.
• Drive pipeline movement and monetization efforts.
• Partner cross-functionally to translate strategy into executable regional plans.
• Contribute to operational improvements that strengthen customer experience and commercial outcomes.

• You bring a strong commercial background in sales, GTM, business development, product commercialization, or solutions roles.
• You bring experience in Voice, telecom, CPaaS, or related communications products.
• You are customer-facing, confident in conversations, and strong at presenting and influencing.
• You understand how to turn strategy into execution and commercial results.
• You are analytical and proactive, with the ability to work cross-functionally and turn market insight into executable commercial action.
• You have experience in North America markets.
• You are open to travel within the U.S. as needed.

• Experience with deliverability, routing, or pricing models.
• Knowledge of CLI rules, emergency routing, or other…