Customer Development Manager

At Caldic we are continually developing our capabilities, and we strive to become better every day, with the goal to build long-term relationships. To add value to our company, and to our inspiring solutions we are currently looking to add to our team. Do you have the drive to succeed in a moving fast forward company? Then we are looking for you!

Reporting to the National Commercial Director, the individual will be responsible to lead all aspects of the Sales process for our key accounts.

The Customer Development Manager (CDM) is responsible for promoting the company’s products as sales professionals to all existing and prospective accounts. Current accounts include but are not limited to the following market segments: human nutrition (bars, beverage, gummies and supplements), Bakery and Savory. The position will develop and maintain productive working relationships with customers that allow sales and marketing goals to be achieved focusing on value-add products.

The individual will conduct sales calls to seek the placement of strategic products in high volume areas. Ensure that customers are satisfied with products and services. The individual will make recommendations to management regarding product development, pricing, and sales projections.

Assume responsibility for the effective performance of Sales and Marketing functions.

• Develop a strategy and Sales approach to align with Caldic’s Strategy, Products and Capabilities with potential Customers within the Industry
• Be responsible for setting and executing stretch budget targets that are aligned with the Organizations objectives
• Create and deliver sales presentations to prospective Customers – aligning Caldic’s offerings to their needs
• Prospect for new accounts utilizing media, trade shows and cold calls to grow the existing business.
• Prioritize product placement to ensure strategic high volume and profitable positioning
• Attend training when required and available
• Meet and exceed established quotas and sales goals
• Ensure that sales accounts are serviced in accordance with Company standards and policies
• Forecast long range account sales (sales, volume, margin) and product needs, and communicate related information regularly to management
• Work with procurement to calculate product costs and set pricing for products
• Provide technical support to customers using the various tools and resources provided

Assume responsibility for establishing and maintaining good business relations with customers

and external trade contacts

• Ensure that customers are satisfied with Company products and services
• Obtain customer feedback and continually work to improve products and services
• Complete and resolve customer requests, complaints, and inquiries
• Promote products and services at trade shows and organize display material

Assume responsibility for maintaining effective working relations, communication, and

coordination with Company personnel and with management

• Set sales goals in accordance with Company objectives. Track progress towards set goals
• Provide assistance to support personnel as needed
• Keep management informed of area activities, changes in competitive conditions, and significant issues
• Complete required reports and records accurately and promptly
• Spend required time in Caldic offices in order to gain product knowledge and build relationships within the company
• Attend meetings as required

• College degree in Business, Food Science or Equivalency is a strong asset
• 5-15 years of ingredient sales experience required with a preference for functional and technical ingredients preferred
• Ability to ask great questions to identify needs of our customers and link them to value added, innovative solutions
• Strong communication skills, both external and internal
• Understanding of Company product positioning and competitive conditions
• Sales and marketing proficiency
• Strong interpersonal and public relations skills
• A strong track record of success (profitable sales growth)
• Good leadership skills
• Well organized with strong time management abilities
• A great team member, with ability to lead cross functional teams to execute…