Account Manager - Chicago

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You'll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

• Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

• Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

• Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.

• Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

• Understands the market and keeps customers informed.

• Owns the customer relationship.

• Solicits sales opportunities with new and existing customers.

• Introduces new programs to customers.

• Closes on sale opportunities.

• Manages leads and customers in the Company's CRM management system.

• Manages aged inventory and accounts receivable.

• Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

• Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

• Develops programs based off customer needs

  • Creates ongoing and growing business

• Develops a plan for the business

  • Focuses on targets and updates through CRM management
• Focuses on meeting business plans
• Conducts Customer Business Reviews
• Introduces New product expansion/market
• Prepares various reports and correspondence as required
• Performs other duties as required

We will provide the necessary training for you to:

• Generate sales based on company standards and expectations.
• Negotiate with customers to grow sales.
• Understand the importance of gross margin and the company's collection process.

We expect you will be:

• Demonstrates a strong entrepreneurial spirit
• Responsible and trustworthy to work under little supervision
• Highly motivated and enthusiastic
• Good interpersonal skills and a good communicator
• Team player and goal oriented
• Reliable and maintain good attendance
• Professional and respectful
• Able to pass a drug test

Work Experience, Certifications and Education

• Minimum 3 years of work experience in customer service.
• Working experience in sales, preferably with product, industry, and market knowledge.
• Ability to understand technical specifications of products and communicate their benefits effectively to customers.
• Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred.
• Understanding of basic accounting and business concepts.
• Proficiency in the use of the English language in reading, writing and speaking.

• Achievement, motivation and perseverance
• Composure and resiliency
• Influence and persuasion
• Initiating action
• Negotiating
• Relationship building

$75,000 annually dependent on experience

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.