Delivery Client Services Coordinator

Description

Catering Delivery Client Services Coordinator – Make an Impact Behind the Scenes!

Are you passionate about delivering top-tier customer service and supporting a team to hit big goals? Do you thrive in a fast-paced environment and love being the go-to person who keeps everything running smoothly? Join Blue Plate Catering as our Client Services Coordinator and become a vital part of creating unforgettable workplace dining and event experiences in Chicago.

In this full-time role, you’ll be the connector between our clients, our sales team, and our operations crew — ensuring every detail is right and every order is a success. You’ll support revenue growth, manage incoming orders, and be part of a team that truly cares more. If you love food, people, and problem-solving, we’d love to meet you.

Apply today and help us bring joyful service and delicious moments to Chicago’s top companies and events.

Position Summary

The Client Services Coordinator plays a crucial role in supporting the sales team by ensuring accurate order processing, exceptional customer service, and seamless execution of delivery and workplace dining orders. This position serves as the liaison between clients, the sales team, and operations, ensuring every event or order meets Blue Plate’s high standards while contributing to the company’s financial success.

Beyond administrative and operational support, this role is responsible for helping Sales Consultants achieve their financial goals and contributing to the overall team revenue objectives. The Client Services Coordinator will also have an individual revenue goal, reinforcing the importance of understanding sales performance, client retention, and revenue impact.

Essential Functions:

Client & Order Management:

• Serve as the first point of contact for clients, handling inquiries via phone, email, and online platforms.
• Process catering and delivery orders in accordance with client needs, ensuring accuracy and efficiency.
• Create customized proposals using the Delivery Menu, incorporating staffing, equipment, and dietary requirements when needed.
• Manage order modifications, special requests, and last-minute changes, ensuring seamless execution.
• Maintain awareness of financial goals related to order volume and revenue impact.

Sales & Financial Goal Support:

• Assist the Delivery Sales Consultants in reaching their financial goals, ensuring they have the necessary support to grow and manage their client base.
• Track personal revenue contributions and support internal reporting to highlight the impact on sales performance.
• Actively contribute to the overall team revenue goal, recognizing that financial performance is a shared responsibility.
• Work with Sales Consultants to maximize revenue opportunities, ensuring all clients are presented with the full range of Blue Plate’s services.

Sales & Operations Coordination:

• Support the sales team by providing administrative assistance, including updating CRM records and tracking client interactions.
• Coordinate with the culinary and operations teams to ensure all orders are executed as planned.
• Attend daily production meetings to align with the operations team on upcoming orders.

Billing & Documentation:

• Generate and submit billing packs in accordance with internal guidelines.
• Ensure all client accounts are properly documented and updated in the sales system.

Collaboration & Process Improvement:

• Work closely with Sales Specialists to improve efficiency and customer service.
• Identify and suggest process improvements to enhance order accuracy and client satisfaction.
• Assist with the development of client resources such as order guides and FAQs.

Job Requirements

Education and Experience:The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate’s degree in Business Administration, Marketing, Hospitality or related industry. Bachelor’s degree preferred
• Minimum 2 years of progressive experience within the hospitality industry that includes quantifiable success within a sales role
• Basic knowledge of off-site catering and event operations
• General interest in food, menu design and creative event development

Essential…