Account Manager – Infectious Disease Diagnostics

• Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention.
• Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives.
• Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends.
• Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision-making and sustain long-term growth.
• Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats.
• Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively.
• Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross-functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives.
• Manage and develop third-party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards.

• Bachelor's degree
• Minimum 4 years proven success in medical sales, ideally within the diagnostics space
• Experience working with distribution partners
• Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)

Demonstrates expertise in strategic account management, customer relationship building, and sales process optimization within the medical diagnostics industry. Proficient in leveraging data analytics and market insights to drive customer satisfaction and business growth.

• Strategic Account Management
• Medical Sales Experience
• Salesforce (SFDC) Proficiency
• Regulatory Compliance Knowledge
• Customer Relationship Management

• Account Planning
• Sales Forecasting
• Contract Negotiation
• Market Analysis
• Operational Improvement

• Relationship Building
• Collaboration
• Problem Solving
• Communication

• Diagnostics
• FDA Regulations
• Customer Retention
• Product Adoption
• Distribution Partnerships

• Power BI
• Microsoft Tools
• Sales Metrics