Strategic Account Director – Channel Partner

Strategic Account Director –Channel Partner

Department:
Sales
Full-time
Hybrid (Chicago, IL)
On-Target Earnings: $180,000–$210,000, dependent on experience, ($125,000 - $140,000 base + variable)

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology.

If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.
Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

This is not a traditional Account Manager or Customer Success role.

We areseekinga highly visible leader who can successfullyoperateat the intersection of customer success, project governance, commercial management, and account growth.

The Strategic Account Director will serve as the quarterback between the Channel Partner, DMD Service Delivery, DMD Sales, Project Management, and our shared customers. They willbe responsible for ensuring that customers achieve their desired outcomes, projects are delivered successfully, revenue opportunities are fully captured, account profitability is maintained, and the Channel Partner account base continues to grow.

The successful candidate will become the trusted advisor for both Channel Partner and our customers while driving a proactive growth strategy across existing accounts.

Customer Success & Executive Relationship Management:

• Build andmaintainstrategic relationships with Channel Partner stakeholders and enterprise customers.
• Ensure customers achieve their intended outcomes from DMD's services.
• Serve as the executive escalation point for customer concerns.
• Ensure customers receivea consistent, high-quality experience throughout their lifecycle.
• Conduct regular account health reviews and executive business reviews.
• Identify risks early and drive corrective action before theyimpactcustomer satisfaction.
• Create referenceable customers and long-term advocates for DMD.

Project Governance & Delivery Oversight:

• Partner closely with Channel Partner and DMD service delivery teams.
• Ensure projectsremainaligned to agreed customer expectations, timelines, and scope.
• Hold both internal and external stakeholders accountable for commitments and deliverables.
• Ensure smooth transitions from onboarding through ongoing operational delivery.

Commercial Ownership & Profitability:

• Own the commercial health of assigned accounts.
• Monitor account profitability and gross margin performance.
• Ensure all services, work orders, projects, and change requests are identified, documented, and billed appropriately.
• Eliminate revenue leakage and improve commercial discipline.
• Identify opportunities to increase service adoption and wallet share.
• Maintain visibility into account performance, growth trends, and financial results.

Account Growth & Expansion:

• Develop and execute account growth plans across
  
  Channel Partner-managed customers.
• Expand customer adoption of:
  • ITAD Services
  • Redeployment Solutions
  • Depot Services
  • Imaging & Configuration Services
  • Lifecycle Management
  • Data Centre Decommissioning Services
• Lead Quarterly Business Reviews (QBRs) and expand wallet share across the Channel Partner customer base.
• Identify expansion opportunities and coordinate pursuit strategies with Channel Partner and DMD sales teams.
• Build executive sponsorship and drive long-termprogramadoption.
• Consistently increase revenue,…