Senior Business Relations Manager

• As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships
• You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling
• This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving
• Strategic Account Management:
  Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health
• Executive Alliance Building:
  Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations
• Revenue Growth & Retention:
  Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells
• Cross-Functional Collaboration:
  
  Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client's evolving strategic goals
• Conflict Resolution & Escalation:
  Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity
• Market & Competitor Intelligence:
  Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans

The ability to manage multiple accounts and build new relationships with clients simultaneously

Strong Client Relations skills

Strong Leadership skills

The ability to travel up to 50% domestically

Excellent verbal and communications skills

The ability to present to C-level executives and upper management daily

The ability to forecast future accounts

High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position