Associate Account Manager (Enterprise

• The Associate Account Manager role is the main point of contact for Grubhub Enterprise Marketplace franchise group accounts
• You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites
• Your goals will focus on launch, retention, account maintenance, and revenue generation of franchised accounts
• Working with internal stakeholders, you will be responsible for coordinating across multiple internal teams to help ensure a successful launch
• Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account
• This role requires the keen ability to assess, triage, diagnose and prescribe solutions to support our restaurant partners in a variety of ad hoc scenarios
• You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls
• Serve as day to day point of contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Have ownership on accurate account information and pipeline in Salesforce
• Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: special events, holidays, natural disaster notifications
• Follow-up on inbound requests from clients or the Grubhub Care Team
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

• 401k with employer match
• Medical, dental, vision
• Health savings account with employer match
• 100% employer paid life insurance
• 2x pay if you work on holidays
• Learning and development opportunities to advance your career
• Wonder offers hourly employees stock options

Confident making outbound dials on the phone

Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills Bachelor’s Degree preferred or high school diploma/GED Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences 1-2 Years in Account Management, Sales, or experience working with large clients Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions Passion for working in a fast-paced, evolving environment Must be in the Chicago area Experience working with or selling to restaurant owners a plus Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.

Experience with  or similar and JIRA a plus Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time