Manager - Account Strategy & Planning

Pay or shift range: $120,000 USD to $145,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Pro Ampac is seeking a Manager, Account Strategy & Planning to strengthen how we plan, prioritize, and grow our most important customer relationships.

This is an opportunity for a strategic account professional or commercial growth planner who enjoys bringing structure to complex customer opportunities. You will partner with Sales leaders and cross-functional teams to transform customer insights, financial data, and growth opportunities into actionable account plans.

Rather than managing one individual account, you will help establish the planning processes, tools, scorecards, and operating rhythm used across our global commercial organization. Your work will improve customer growth, profitability, retention, and long-term partnership value.

You will serve as the primary owner of Pro Ampac’s strategic account planning methodology and commercial planning governance. Your work will create greater consistency and accountability across customer planning, pipeline reviews, and executive business reviews.

You will:

• Lead the development and execution of strategic account planning processes across global commercial teams.
• Partner with Sales leaders to create annual and multi-year growth plans for priority customers.
• Develop customer scorecards that measure revenue growth, profitability, retention, share of wallet, pipeline health, and strategic initiatives.
• Coordinate and strengthen Quarterly Business Reviews for key accounts.
• Support customer segmentation and account prioritization strategies.
• Partner with Finance and Pricing to evaluate customer profitability and uncover margin improvement opportunities.
• Facilitate planning sessions across Sales, Marketing, Operations, Customer Service, Product Management, and business unit leadership.
• Monitor customer action plans and provide clear progress reporting to executive leadership.
• Identify pipeline gaps, account expansion opportunities, and potential pilot programs.
• Drive adoption of strategic account planning tools and processes within the CRM.
• Develop executive-ready presentations that connect customer performance, risks, and growth opportunities.
• Recommend improvements that make commercial planning more effective, consistent, and actionable.

This role offers the opportunity to influence how a global commercial organization approaches its most strategic customers.

You will have the ability to:

• Shape an enterprise-wide strategic account planning capability.
• Work directly with senior Sales and business leaders.
• Connect customer strategy with revenue, profitability, and operational execution.
• Bring consistency to account planning without losing the realities of individual customers and markets.
• Influence decisions across multiple functions and business units.
• Create tools and processes that improve both commercial effectiveness and customer partnerships.
• See your work translate into measurable growth and stronger executive decision-making.

You understand that strong account growth requires more than a relationship. It requires financial insight, cross-functional alignment, disciplined execution, and a clear understanding of where the greatest opportunities exist.

Successful candidates will bring:

• A bachelor’s degree in Business, Marketing, Finance, or a related field.
• At least seven years of experience in strategic account management, sales operations, commercial strategy, business planning, or a related discipline.
• Experience supporting enterprise, national, global, or other strategically important customer accounts.
• Strong financial analysis and commercial business‑planning capabilities.
• Experience facilitating cross-functional account reviews, planning sessions, or Quarterly Business Reviews.
• The ability to translate complex…