Business Development Account Manager

The Opportunity

Imagine being the person who connects thousands of librarians, faculty, students, and researchers across North America with data that shapes real decisions. With 200+ academic institutions already relying on Passport, you won't be starting from scratch — you'll be building on a proven foundation, deepening relationships, and opening doors to new ones.

This role sits at the intersection of sales, consulting, and education. You'll be part strategist, part trusted advisor, and part champion for a product that people genuinely find valuable.

What You'll Actually Be Doing

Your days won't look the same twice. One morning you might be leading a live demo for a research team at a major university; that afternoon you're working through a renewal negotiation with a library director you've built a real relationship with over two years. You'll dig into how academic institutions think, plan, and budget — and use that understanding to show them exactly how Passport fits into their goals.

Concretely, you'll:

• Own and grow a territory of academic accounts across the US, driving renewals and identifying upsell opportunities in syndicated data and custom research solutions
• Build genuine, lasting relationships with librarians, faculty, and administrators who rely on your expertise
• Lead training sessions and product demos — in person and online — that turn casual users into passionate advocates
• Manage the full sales cycle, from prospecting new institutions to closing contracts, with support from a collaborative internal team
• Think like a consultant: uncover strategic gaps, understand what your clients are trying to achieve, and propose solutions that actually serve them