Strategic Accounts Manager

Strategic Account Manager

Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.

Strategic Account Managers at Campspot own our highest-value park relationships: multi-park enterprise groups and top-tier individual properties generating a total of $1.5M+ in annual recurring revenue. This isn't a support role or a relationship maintenance role — it's a revenue role. You will be accountable for net revenue retention, expansion, and the long-term success of the accounts in your book.

You'll be the primary point of contact for owners, operators, GMs, and executives at some of the most important businesses on Campspot's platform. You'll run Quarterly and Annual Business Reviews, identify and close expansion opportunities (including Booking Fee adoption, upsells, and new property adds), and partner cross-functionally with Implementation, Support, and Product to ensure your accounts are getting maximum value from the platform.

The right person for this role is commercially sharp, data-driven, and genuinely excited about the outdoor hospitality industry. You thrive with a high-ownership book of business, build trust quickly with owner-operators, and know how to turn a strong relationship into a growth conversation.

Revenue Ownership

• Own Net Revenue Retention (NRR) across your strategic book
• Proactively identify and close expansion opportunities:
  Booking Fee adoption, new product upsells, and new property additions within existing groups
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals
• Build and execute account growth plans for your highest-value relationships

Relationship Management

• Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties
• Meet monthly SLA cadence: meaningful conversations and QBRs
• Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom
• Develop and maintain strong relationships with multiple stakeholders at each account

Onboarding & Early Success

• Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
• Participate in post-live early success calls to confirm users are set up correctly and adoption is on track

Data & Reporting

• Monitor account health signals in Hub Spot: usage trends, SLA adherence, NPS, churn risk indicators
• Prepare and present data-driven account performance reports for customers and internal stakeholders
• Use platform data to proactively surface insights, risks, and growth opportunities before customers ask

Cross-Functional Partnership

• Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts
• Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed

Required

• 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)
• Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how
• Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there
• Proficiency in Hub Spot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
• Strong Q  and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
• Willingness and ability to travel monthly for in-person customer meetings
• Self-starter who operates with urgency and builds structure in ambiguous environments

Prefer…