Client Success Manager

Grubhub Account Management

At Grubhub, we believe food is more than just a meal:
It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line 're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment. If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value G4B clients.

You'll manage high-value G4B clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you'll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits.

• Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of G4B accounts.
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement
• Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
• Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
• Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
• Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

• A minimum of two years of proven, quota-carrying experience in account management or new business acquisition
• Demonstrated success in a B2B Account Management/Client Success role or sales, with a strong track record of upselling and driving revenue growth.
• Exceptional communication, negotiation, and relationship-building skills.
• A history of thriving in fast-paced, high-pressure environments.
• Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
• Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Chicago: $70,400–$88,000 ($88,000–$110,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.