Account Executive

Medical Mutual employees must submit their applications through MySource.

Note:
This is a hybrid role requiring 3 days per week on-site in our Chicago, IL or Oklahoma City, OK office. Seeking applicants that reside within a 50-mile radius of the Chicago, IL or Oklahoma City, OK office.

Serves as a primary point of contact for broker partners for implementations, sales, service, policy renewals, and policy retention for the full suite of the Company’s supplemental insurance Individual products. Develops relationships with brokerage principles, key brokerage leaders, and producers and continuously provides each contact with anticipatory service by quickly responding to questions and issues.

• Develops and sustains relationships with broker principals, senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root cause for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners – TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commissions payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/ management. Facilitates quarterly updates / meetings / results communication with key broker relationships and large agent producers.
• Acts as Operations liasion on new broker acquisition and implementation into the organization.
• Performs other duties as assigned.

• Develops and sustains relationships with complex broker principals senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root case for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with large/complex broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners – TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commissions payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/management. Facilitates quarterly updates/meetings/results communication with key broker relationships and large agent producers.
• Acts as Operations liasion on new (large) broker acquisition and implementation into the organization.
• Orients, trains and assists more junior level staff.
• Performs other duties as assigned.

• Bachelor’s degree in business management, marketing, or related field.
• Equivalent education…