Resales Specialist (Client Advisor) - Chicago

About

The Role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week. Typical shifts are 9:30 AM-6:30 PM, 10:30 AM-6:30 PM, or 9:30 AM-5:30 PM, and may vary based on business needs.

• Sales Mastery:
  Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach:
  Manage and grow a personal  book of business  by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership:
  Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.

• Journey Curation:
  Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship:
  Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Product Storytelling:
  Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.

• Floor Excellence:
  Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Seamless Operations:
  Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Digital Integration:
  Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

• 1+ year of experience working in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A  startup  mindset:
  Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology:
  Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

• Luxury retail experience

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators…