Key Customer Success Manager – Strategic Accounts

Key Customer Success Manager

I'm partnering with a global leader in supply chain and logistics to hire a Key Customer Success Manager (Direct Hire) focused on managing and growing high-value, strategic accounts.

This is a client-facing role for someone who thrives on building executive relationships, driving measurable value, and influencing complex supply chain solutions across enterprise-level customers.

• Own a portfolio of strategic accounts, driving revenue growth, retention, and long-term partnership success
• Build and maintain executive-level relationships, leading regular business reviews and strategic planning sessions
• Develop and execute account strategies that improve performance, optimize supply chain solutions, and expand services
• Partner cross-functionally to deliver results, resolve escalations, and ensure seamless global execution

• Bachelor's degree + 4+ years in customer success, account management in 3PL or 4PL logistics/supply chain
• Strong experience managing complex client relationships and influencing senior stakeholders
• Financial and business acumen with exposure to revenue ownership, forecasting, or account performance metrics
• Excellent communication skills with a consultative, solutions-oriented approach

• Hybrid role (4 days onsite in Chicago Central / Lincoln Park)
• Up to 25% travel (domestic + occasional international)
• High-impact position supporting enterprise-level clients and innovative supply chain solutions
• Salary: $90-130K base + 20% bonus
• Benefits:
  Medical, dental, vision, FSA, HSA, Paid Holidays, 2 Paid floating holidays, Flexible Time off, paid parental leave, paid volunteer time off, 401K with 6% company match, career development

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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