Account Relations Manager 2461

Account Relations Manager

Location:

Hybrid - Chicago, IL

As an Account Relations Manager, you'll be responsible for driving revenue growth within our existing customer base through renewals, expansion opportunities, customer retention and strategic account development. This quota-based role combines account management, customer success and business development disciplines to maximize customer lifetime value while ensuring customers achieve measurable business outcomes through their partnership with us.

• Own customer revenue growth, retention, renewal performance, and expansion opportunities across an assigned portfolio of existing accounts.
• Consistently achieve assigned quota objectives through renewals, upselling, cross-selling, and strategic account development.
• Develop and execute account plans that define customer objectives, relationship maps, renewal strategies, expansion opportunities, and revenue targets to increase recurring revenue and maximize customer lifetime value.
• Build and maintain a pipeline of renewal and expansion opportunities to support attainment of assigned revenue targets.

• Must be able to articulate the status of telecommunications and cloud products and services, demonstrating how they meet both current and future customer needs.
• Effectively communicate the business value, ROI, and strategic benefits of our solutions to stakeholders at all levels of the customer organization.

• Build trusted advisor relationships with key decision-makers and executive stakeholders at multiple levels of assigned accounts to identify customer needs, growth goals, retention risks, and expansion opportunities.

• Partner with Account Executives, Sales Engineering, Operations, Product Management, and Customer Care to tailor solutions, execute customer growth opportunities, ensure successful delivery, and resolve customer concerns promptly.

• Deliver compelling solution demonstrations and presentations to existing clients, showcasing the benefits and capabilities of our telecommunications and cloud solutions.
• Lead regular business reviews and strategic planning sessions to align our solutions and technology roadmaps with customer business objectives, growth plans, and measurable outcomes.

• Stay up to date with industry trends, competitors, and emerging technologies within our markets, sharing insights with the team to drive innovation.
• Utilize market intelligence to identify opportunities for customers to adopt additional products and services that improve business performance.

• Gather feedback from customers and communicate it to the product development and support teams to contribute to product improvements, enhancements, and company competitiveness.
• Serve as the internal advocate for the customer by communicating strategic priorities, business challenges, and service improvement opportunities across the organization.

• Own the customer renewal process from forecasting through contract execution, maintaining visibility into contract anniversaries, upcoming renewals, account health indicators, and associated revenue risks.
• Develop and execute proactive renewal and retention strategies that address churn risks, preserve customer relationships, maximize retention, and achieve accretive revenue growth.

• Monitor customer satisfaction, account health, service adoption, and churn indicators to identify and act on retention and expansion opportunities.
• Drive customer success outcomes that increase customer loyalty, strengthen retention, and create new revenue opportunities.

• Must have at least 5 years of experience in a Telecommunications Account Management, Sales, or Retention role.
• Expert product knowledge of telecommunications technologies, including Ethernet, Dedicated Internet, Broadband, Voice and Cloud Computing.
• Experience selling to and/or servicing Telecommunications services to SMB and Enterprise accounts. Most importantly, the successful candidate will have a passion for bringing technology solutions to existing customers and delighting customers in daily interactions.
• Excellent communication and presentation skills.
• Customer-focused mindset and a passion for solving customer challenges.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed to meet with customers.
• Strong problem-solving skills and attention to detail.

• Bachelor’s degree (or equivalent business experience)

• 401k matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Business expense reimbursement
• Mileage reimbursement
• Paid time off