Account Manager - Chicago

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self‑motivated, passionate about building lasting relationships, and possesses a strategic sales drive.

• Build and maintain strong relationships with existing clients and prospect new business opportunities in your territory.
• Collaborate with clients to understand their specific needs and recommend the most suitable products for their projects.
• Act as the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.
• Deliver outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
• Understand the market and keep customers informed.
• Own the customer relationship.
• Solicit sales opportunities with new and existing customers.
• Introduce new programs to customers.
• Close on sale opportunities.
• Manage leads and customers in the Company’s CRM management system.
• Manage aged inventory and accounts receivable.
• Stay up‑to‑date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go‑to choice.
• Work closely with the internal team to coordinate orders, deliveries, and resolve any product‑related concerns.

• Develop programs based on customer needs
  • Create ongoing and growing business.
• Develop a plan for the business
  • Focus on targets and updates through CRM management.
• Focus on meeting business plans.
• Conduct customer business reviews.
• Introduce new product expansion/market.
• Prepare various reports and correspondence as required.
• Perform other duties as required.

• Generate sales based on company standards and expectations.
• Negotiate with customers to grow sales.
• Understand the importance of gross margin and the company’s collection process.

• Demonstrate a strong entrepreneurial spirit.
• Responsible and trustworthy to work under little supervision.
• Highly motivated and enthusiastic.
• Good interpersonal skills and a good communicator.
• Team player and goal‑oriented.
• Reliable and maintain good attendance.
• Professional and respectful.
• Able to pass a drug test.

Work Experience, Certifications and Education

• Minimum 3 years of work experience in customer service.
• Working experience in sales, preferably with product, industry, and market knowledge.
• Ability to understand technical specifications of products and communicate their benefits effectively to customers.
• Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred.
• Understanding of basic accounting and business concepts.
• Proficiency in the use of the English language in reading, writing and speaking.

• Achievement, motivation and perseverance.
• Composure and resiliency.
• Influence and persuasion.
• Initiating action.
• Negotiating.
• Relationship building.

$75,000 annually dependent on experience. Pay range may be adjusted depending on cost of living.

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits.

The Company is an Equal Opportunity Employer.