Sales Advisor - Luxury Goods

The Sales Advisor is responsible for delivering elevated, consultative client experience while achieving individual and store sales goals in a luxury home goods showroom within the expanding Mada Luxe Home division. This role serves as a brand ambassador for the showroom, developing long-term client relationships through exceptional service, product expertise, and thoughtful follow-through.

The ideal candidate is polished, relationship-driven, operationally organized, and passionate about luxury retail, wellness, interior environments, and premium customer experiences.

• 2 - 5 years of retail sales experience required; luxury retail, home furnishings, interior design, mattress, or lifestyle brand experience preferred.
• Proven ability to build client relationships and drive sales performance.
• Strong verbal and written communication skills.
• Comfortable using POS systems, Microsoft Office, email, and CRM/clienteling tools.
• Professional presentation, reliability, and attention to detail required at all times.
• Must be available to work weekends, holidays, and peak business periods.
• Flexibility to support special events, client appointments, and occasional after-hours showroom activations.

• Deliver an elevated and personalized client experience aligned with the brand’s luxury positioning.
• Conduct thoughtful product consultations to understand client lifestyle, sleep preferences, wellness needs, and home environment.
• Build and maintain a strong client base through proactive outreach, follow-up communication, and relationship management.
• Consistently achieve individual sales goals and support overall showroom performance.
• Maintain expert-level product knowledge, including materials, craftsmanship, customization options, lead times, delivery processes, and after-sales support.
• Identify opportunities to introduce complementary products and enhance the overall client experience.
• Support showroom appointments, walk-in traffic, designer relationships, and referral opportunities.

• Provide exceptional white-glove service before, during, and after the sale.
• Manage customer communication professionally and promptly via phone, email, text, and in-person interactions.
• Maintain a high level of discretion, professionalism, and hospitality with all clients.
• Proactively resolve customer concerns while partnering with leadership when needed.
• Ensure all client interactions reflect the company’s standards of service and brand presentation.

• Accurately process sales transactions, deposits, orders, invoices, and POS functions.
• Maintain accurate customer records, notes, and follow-up activity within company systems.
• Assist with inventory management, cycle counts, shipping/receiving, and stock organization.
• Follow all company procedures related to order management, returns, exchanges, and customer service.
• Support operational accuracy across inventory, ticketing, pricing, packaging, and delivery coordination.
• Assist Store Manager with administrative projects and daily operational needs as assigned.

• Maintain exceptional showroom presentation and cleanliness standards at all times.
• Support visual merchandising standards and overall brand presentation.
• Ensure the showroom environment remains welcoming, polished, and aligned with the luxury client experience.