Group Sales Coordinator - Ritz-Carlton

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute.

Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in Sales are dedicated to creating meaningful relationships and delivering exceptional experiences for our guests and clients. As a Group Sales Coordinator, you will provide essential support to the Group Sales team by coordinating sales activities, maintaining accurate client and group information, preparing proposals and correspondence, and assisting with the details that move each group from initial inquiry through arrival.

You will communicate professionally with clients and internal partners while anticipating needs and ensuring that every detail is handled with care and precision. Working closely with Sales, Catering, Conference Services, Front Office and other hotel departments, you will help create a seamless experience that exceeds expectations and builds lasting client relationships.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Through your organization, attention to detail, responsiveness and commitment to excellence, you will play an important role in supporting our sales team, strengthening client partnerships and creating Ritz-Carlton guests for life.

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management:
  Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a…