Customer Service Representative - State Farm Agent Team Member

Customer Service Representative
- State Farm Agent Team Member

Full Time in Chicago - IL

With 30+ years of established service, our State Farm Insurance Agency is seeking an Insurance Licensed Customer Service Rep
- State Farm Agent Team Membe
r to support existing customers and grow the business through meaningful relationship conversations.

This role involves inbound and outbound customer contact, outreach, relationship maintenance, and proactive conversations to drive retention and additional sales.

Licensing Insurance Producer Licenses are required, though not mandatory—if you don’t have them, we’ll help guide you on how to obtain the necessary licenses.

What we value We don’t focus on GPA or degrees. We care most about your energy, positivity, work ethic, ability to connect with clients, coachability, willingness to take feedback, and how quickly you learn.

• Contact customers for renewals, coverage options, and ongoing support
• Review policies/accounts and recommend updates to address coverage gaps
• Cross-sell additional products based on customer needs
• Identify opportunities to improve satisfaction and engagement
• Provide timely quotes and follow up within the same business day when possible
• Maintain accurate customer records and documentation
• Prioritize and manage workflow to ensure efficient, accurate processing
• Represent the agency at occasional community events
• Build a referral network center of influence and generate leads
• Create and contribute to customer reviews (including social media)

Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap)

• Insurance agency knowledge and experience helpful
• Strong communication skills (verbal + written) and persuasive customer conversations
• Natural relationship-builder—friendly, empathetic, and patient
• Calm under pressure; proactive problem-solver
• Coachable with a positive, “can-do” attitude
• Reliable, strong work ethic, and fast learner
• Comfortable handling phone/computer work all day
• Prefer candidates who are within a 30-minute commute to our office
• Base pa
  y (doe)
• Incentive comp based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• License fees reimbursed after 6 months (if unlicensed)
• Total compensation = (Base pay + unlimited incentive pay), which is determined by your production
  , skills
  , licenses
  , education
  , and experience
  .

Mon–Fri, 9:00 AM – 5:00 PM (no evenings/no weekends)

• Base pa
  y (doe)
• Incentive comp based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• Health prem allowance
• Training & development + advancement opportunities
• License fees reimbursed after 6 months (if unlicensed)
• Total compensation = (Base pay + unlimited incentive pay), which is determined by your production
  , skills
  , licenses
  , education
  , and experience
  .

Reminder Illinois Property & Casualty and Life & Health Insurance Licenses are Required (must possess or able to acquire asap). We’ll provide clear guidance on exactly how to get started

Compensation $40,000.00 - $55,000.00 per year

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none