Director Strategic Accounts - Facilities Management

Director Strategic Accounts – Facilities Management

Director, Strategic Accounts is responsible for developing and executing enterprise growth strategies across Smart Care's most critical Facilities Management partnerships and FM organizations. This executive-facing role serves as a trusted advisor to customer leadership, driving revenue growth, customer retention, operational excellence, and long‑term strategic alignment between Smart Care and its customers. This role is responsible for a portfolio of nationally significant Facilities Management relationships that represent substantial strategic growth opportunities for Smart Care.

This person will develop and strengthen long‑term strategic partnerships that create mutual value for Smart Care, its customers, and their clients. Through executive relationship management, strategic account planning, and cross‑functional collaboration, this role identifies growth opportunities, drives customer retention, and delivers measurable business outcomes. This role excels at proactive communication with internal departments and external customers and works cross‑functionally across Smart Care and its affiliate companies to ensure customer issues are addressed and new opportunities are capitalized upon.

This senior individual contributor role combines strategic account leadership with a focus on driving long‑term profitable business growth through influence, collaboration, and cross‑functional partnership. To succeed in this position, candidates should have exceptional strategic planning, communication, problem‑solving, and time management skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build trust and long‑term relationships with customers.

• Own and grow a portfolio of strategic national Facilities Management accounts and key FM organizations.
• Develop and execute multi-year strategic account plans that align customer priorities with Smart Care growth objectives and drive retention, expansion, and profitability.
• Map customer stakeholders, decision-makers, and influencers to identify expansion opportunities and mitigate business risk.
• Build executive‑level relationships that establish Smart Care as a trusted strategic partner and create customer advocates.
• Navigate complex customer organizations to build awareness, advocacy, and alignment across procurement, operations, facilities, and executive leadership teams.
• Act as the voice of the customer internally while balancing organizational priorities, customer expectations, and profitability objectives.
• Lead complex contract negotiations that deliver long‑term mutual value and support sustainable business growth.

• Own revenue retention, expansion, and profitability targets for assigned strategic accounts.
• Identify and pursue enterprise‑wide opportunities across Smart Care service lines, business units, and geographic markets.
• Monitor account performance, including revenue growth, margin contribution, renewal rates, customer lifetime value, and share‑of‑wallet penetration.
• Leverage customer operational, repair, and maintenance data to identify trends, uncover opportunities, and support strategic decision‑making.
• Develop growth initiatives that strengthen customer relationships while delivering measurable financial results for Smart Care and its customers.
• Influence and align stakeholders without direct authority to achieve customer and company objectives.

• Establish relationships with executive, procurement, operational, and account leadership stakeholders across customer organizations.
• Influence strategic decision‑making by presenting market insights, performance trends, operational recommendations, and growth opportunities.
• Lead Executive Business Reviews and Quarterly Business Reviews that demonstrate operational performance, business value delivered, strategic initiatives, and future growth opportunities.
• Represent Smart Care at customer leadership meetings, industry conferences, trade associations, and strategic customer events.
• Serve as the primary executive…