Account Solution Engineer, Education

Account Solution Engineer, Higher Education

Want to drive innovation in education? Join Salesforce's Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting‑edge technology. As an Account Solution Engineer, you will collaborate with sales teams, product experts, and partners to develop tailored solutions for higher‑education institutions, showcasing how Salesforce’s platform can optimize the student life cycle, streamline administrative processes, and support long‑term transformation.

• Lead the Solution Cycle – collaborate closely with account executives, product specialists, and partners to drive technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs – engage with educational institutions to deeply understand their challenges and strategic goals, aligning them with Salesforce solutions.
• Position Salesforce as a Strategic Partner – articulate how the platform and products, including Agentforce for Education, align with institutional initiatives. Prepare, build, and present tailored demonstrations.
• Apply Industry and Technical Expertise – translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to technical and non‑technical stakeholders.
• Support RFP and Proposal Processes – lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and demonstrating Salesforce’s value.
• Collaborate Across Teams – work effectively with account teams, solution specialists, professional services, and partners to align solutions with institutional needs.
• Stay Ahead of Industry Trends – continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals – meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
• Invest in Professional Growth – participate in training, certifications, and mentorship programs to continuously enhance expertise.
• Drive Consumption & Value Realisation – support consumption and activation efforts, including account QBRs, health checks, and technical workshops to drive product adoption and reduce attrition risk.
• Consumption Estimation & Use Case Scoping – partner with account teams to define use cases, estimate credit consumption, and build consumption plans for AI and Data products.
• Agentforce & AI/Data Use Case Expertise – develop and present Agentforce and Data 360 Cloud use cases, including POCs, workshops, and technical deep dives that demonstrate AI‑powered transformation.

• Required:
  
  A degree in Computer Science (B.S., M.S., or Ph.D.).
• 7+ years of combined experience working with Salesforce or other CRM solutions, focused on education.
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
• Artificial Intelligence and/or Data certifications, Salesforce‑preferred, related to generative AI and LLM concepts.
• Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
• Strong technical acumen with experience configuring and demonstrating enterprise platforms in a sales or implementation context.
• Exceptional communication and presentation skills, capable of translating complex technical concepts into clear, value‑driven narratives for stakeholders at all levels.
• Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation.
• Experience with RFP…