Strategic ISV Partner Account Manager

Job Category

Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

This is a founding motion role—the first of its kind in the Independent Software Vendor (ISV) partner channel  this role, you will design, negotiate, and close a new class of strategic deal: multi‑year, full‑platform Enterprise License Agreements (ELAs). Your mission is to consolidate complex partner and end‑customer software spend into a single, structured commitment.

You will act as the commercial architect and deal quarterback, working alongside Partner Account Managers to own the commercial structure, pricing strategy, and cross‑functional execution from inception to signature.

While traditional partner teams focus on immediate, Year‑1 contract value, this strategic role bridges the gap between initial signing and long‑term partnership success. You are fully incentivized to architect and win high‑impact, multi‑year agreements. Once closed, you will seamlessly transition accounts to our dedicated Partner Success team, who ensures long‑term adoption, consumption, and renewal performance.

• Own the Commercial Structure:
  Design and customize multi‑year enterprise agreements based on partner market size, customer footprint, and product maturity.
• Co‑Create Pricing Frameworks:
  Design complex pricing models (e.g., consumption‑based vs. seat‑based, pilot‑to‑production ramp structures, and platform access tiers).
• Navigate Governance:
  Author the business cases and deal models required to clear internal Deal Desk, Revenue Recognition, and Legal reviews for highly customized structures.

• Drive Account Sourcing:
  Act as a true hunter, converting install‑base data, partner business reviews, and platform usage signals into structured enterprise opportunities.
• Run Strategic Upgrades:
  Identify top‑tier partners currently on pay‑as‑you‑go contracts and transition them into high‑value, predictable enterprise commitments.
• Pipeline Visibility:
  Build and maintain a robust, validated 6‑month rolling deal pipeline.

• Orchestrate Internal Resources:
  Act as the connective tissue between the partner, end‑customers, product management, and internal sales leadership to keep complex deals moving forward.
• Cross‑Cloud Alignment:
  Lead collaboration across multiple product lines, ensuring deals span core CRM, Data Cloud, and AI/Agentic platforms seamlessly.
• Executive Visibility:
  Represent strategic deals in internal executive reviews and sales leadership updates.

• Structured Transitions:
  Define the post‑sale activation roadmap jointly with Partner Account Managers and Customer Success Leads before a deal closes.
• Anchor Consumption:
  Identify key customer use cases such as AI or automation deployments to secure immediate, near‑term platform adoption.
• Clean Hand‑offs:
  Participate in the 30‑day post‑close partner kickoff, exiting cleanly once the Customer Success team is fully engaged and executing.

• Create the Blueprint:
  Document deal structures, objection handling, and commercial frameworks to establish a repeatable model that allows us to scale this program globally.
• Feedback Loop:
  Feed market intelligence—including what’s working, competitive roadblocks, and product requirements—directly back to…