Strategic Account Director – Commercial

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multi-cloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies.

SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at  and connect with us on X and LINKEDIN
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The Strategic Account Director – Commercial, is an experienced, results-driven relationship leader and individual contributor with a demonstrated track record of retaining, expanding, and deepening multimillion-dollar enterprise client engagements. This position is responsible for managing and growing a defined portfolio of Fortune 500 commercial accounts in the Chicago market, with a primary focus on contract renewals, account expansion, and the long-term health of client relationships.

The role is not a hunting position — success is measured by the depth of client partnership, renewal rates, and revenue growth within the existing account base.

A successful candidate will bring consultative account leadership skills to bear across SDI's full portfolio of managed services, IT consulting, Data & AI Services, and advisory offerings — identifying opportunities to expand SDI's footprint within accounts, surfacing and escalating new pursuits to the appropriate sales resources, and ensuring clients consistently realize measurable value from their SDI engagement. This role works closely with SDI's Xchange team, as a meaningful portion of the account portfolio originates through or is actively supported by SDI's workforce development and apprenticeship program.

• Competitive base salary: $180,000 - $200,000 annually, plus commission
• Base salary may vary based on location, experience, skills, and overall qualifications
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with Company Match
  • Employee Wellness Program
  • Generous Paid Time Off (PTO)
  • Additional employee benefits and professional development opportunities

• Flexible, client-facing role with regular travel throughout the Chicago area to meet with clients.
• Work from SDI's Chicago headquarters at the AON Center.
• Must be based in the Chicagoland area and comfortable with in-person client engagement.
• Travel 10 %

• Serve as the primary relationship owner for a defined portfolio of Fortune 500 commercial accounts, accountable for client satisfaction, retention, and revenue growth within the assigned book of business.
• Lead contract renewal efforts across the account base, developing account-specific strategies to secure multi-year commitments and ensure continuity of managed services and technology engagements.
• Advise senior client executives on technology trends, industry priorities, and SDI's evolving capabilities — positioning SDI as a trusted strategic partner rather than a transactional vendor.
• Identify and develop account expansion opportunities across SDI's full portfolio, including managed services, Service Now, advisory consulting, and Data & AI Services — and elevate qualified new opportunities to SDI's sales organization for pursuit.
• Shape and influence solutions that align with client strategic priorities, partnering with…