Senior Strategic Account Manager

Senior Strategic Account Manager, Hard Tech Development Services (HDS)

mHUB seeks a Senior Strategic Account Manager for our Hardtech Development Services (HDS) team. HDS links manufacturers and corporations with mHUB's elite engineering and design experts to speed up product innovation and commercialization. In this role, you'll drive revenue growth by nurturing existing and past client relationships, fostering repeat business, and uncovering expansion opportunities across teams, departments, or business units. You'll own the post-sale lifecycle, ensuring retention, upsell, and account health through trust-based, value-driven interactions-not transactional sales.

The ideal candidate is a seasoned relationship builder skilled in expanding complex technical services accounts via strategic alignment, executive engagement, and proactive advocacy. This position will report to the VP of Innovation Services and Co-founder.

• Own executive-level relationships with key customers across both active and inactive engagement periods
• Act as the primary strategic contact beyond daily project delivery.
• Ensure clients feel supported and informed, articulating mHUB's value, alignment with their goals, and potential future collaborations.
• Proactively identify and pursue repeat engagements, renewals, and upsell opportunities.

• Represent client needs internally to align priorities and expectations.
• Balance advocacy for clients with safeguarding internal resources and teams.
• Deliver feedback to refine service delivery, processes, and offerings.

• Prepare and present quarterly or milestone-based progress reports highlighting account health.
• Create standardized templates linking mHUB's contributions to client outcomes and future opportunities.
• Lead executive check-ins, account reviews, and strategic planning sessions.
• Conduct NPS or satisfaction surveys, analyzing results for insights.

• Collaborate on case studies and testimonials to showcase successes.

• Gather and analyze feedback via surveys and interactions to spot trends, risks, and opportunities.
• Convert insights into actionable enhancements for service, communication, and overall experience.

• 8-15 years in customer success, account growth, strategic management, or post-sale revenue roles in B2B settings, ideally involving hardware or physical products.
• Proven success in expanding revenue within existing accounts.
• Expertise in managing complex, multi-stakeholder relationships.
• Exceptional executive communication and presentation abilities.
• Background in services-based, consultative, or solution-oriented environments.

• Experience collaborating with engineering, product, or technical teams.
• Skill in translating technical details into business value.
• Adaptability in ambiguous, evolving settings.

• Background in hardtech, manufacturing, robotics, automation, or industrial systems
• Experience in professional services, consulting, or R&D models
• Knowledge of innovation ecosystems or startup environments.

In the first 12-18 months, you will:

• Increase repeat engagement and expansion revenue across HDS accounts
• Strengthen executive relationships with key customers
• Improve customer retention and satisfaction metrics
• Expand mHUB's footprint within existing organizations
• Reinforce mHUB's reputation as a trusted long-term hardtech development partner

• Tackle cutting-edge hardtech projects that bring real products to life.
• Partner with elite engineers, designers, and innovators.
• Empower founders and corporations to solve pressing real-world challenges.
• Contr…