Implementation Manager

About Engine

Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves.

We built it, AI-forward at every layer, from how travelers book to how the rails run.

Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves.

We built it, AI-forward at every layer, from how travelers book to how the rails run.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), Travel Tech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine.

Note:

this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661

• Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships.
• Drive product adoption across Engine's full suite during a customer's first months on the platform.
• Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking.
• Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager.
• Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations.

• Minimum 3 years of experience in sales, account management, customer success, or implementation
• Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments
• A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations.
• Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six…