Manager, Client Development

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward.

If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

The Manager, Client Development is a growth-focused commercial partner responsible for expanding revenue within existing accounts, with a particular focus on strategic relationships that present significant custom qualitative, quantitative, and Future Strategy & Innovation research opportunity.

This role is accountable for advancing account strategy, identifying expansion pathways, and driving commercial momentum within priority clients. The Manager partners closely with account teams and consulting teams to translate account plans into concrete growth actions, proactively surface new opportunities, and maintain forward motion. This role is critical to deepen client partnerships, unlock incremental revenue, and bring structure and discipline to account growth execution.

The Manager, Client Development carries a revenue quota tied to expansion and is accountable for both commercial outcomes and disciplined execution of the sales process.

• Serve as a commercial growth partner to drive custom consulting solutions across assigned priority accounts.
• Partner closely with account team to build, refine, and execute comprehensive account growth strategies.
• Identify and pursue expansion opportunities including:
• New stakeholders and buying centers
• Cross-functional introductions
• New business units or geographies
• Incremental qualitative and quantitative research needs
• Translate high-level account priorities into clear commercial action plans including outreach strategy, meeting cadence, and follow-ups.
• Drive structured account plan growth processes for key accounts in partnership with account team & key leaders.
• Lead regular internal account strategy sessions to ensure alignment on growth priorities, stakeholder engagement plans, and next steps.
• Activate leadership-defined commercial priorities within accounts (e.g., solution pushes, vertical plays, thematic campaigns).
• Partner with consulting teams to align client needs with tailored solution positioning.
• Ensure visibility and coordination across Custom Qual, Custom Quant, Future Strategy & Innovation, and Dig One teams where applicable.
• Act as the connective tissue between strategy and execution — ensuring that plans convert into pipeline.

• Advance qualified opportunities through defined…