Head of Account Management

• We’re looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion
• As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion
• You will own this transition end-to-end
• This role is both strategic and hands-on
• You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven
• Own the Account Management function across all segments
• Define account segmentation, portfolio size, and operating cadence
• Run renewal and expansion forecasting and deal reviews
• Build and maintain renewal and expansion playbooks
• Coach Account Managers through call shadowing and feedback
• Own retention, churn, and expansion metrics and reporting

• Remote-friendly
• Flexible working hours

Senior profile with experience leading Account Management or Customer Success teams

Comfortable building structure and process from scratch

Fluent in English Lives in Chicago Experience in B2B SaaS, preferably with technical or developer-focused products

Hands-on coach with clear communication

Strong commercial mindset with ownership of renewals and expansion