Account Manager Digital Marketing

Account Manager

Hybrid | Chicagoland Candidates Only | Reports to Chief Strategy Officer

As an Account Manager at Marcel Digital, you’ll serve as the primary point of contact and trusted advisor for a portfolio of B2B clients. You’ll manage a book of business spanning mid-market to enterprise firms - typically companies with $10M to $3B in revenue - working directly with their marketing teams to ensure every engagement delivers measurable business outcomes.

You can expect to manage 20 or more active accounts at any given time, requiring sharp organizational skills, the ability to balance competing priorities, and the composure to thrive in a fast-paced agency environment. You’ll collaborate closely with Project Managers and cross-functional specialists across SEO, Paid Media, Analytics, UX, and Software Development.

This role is ideal for someone with agency experience who excels at building trusted client relationships, navigating complex business challenges, and managing a high-volume portfolio with professionalism and care.

The expected salary range for this role is $70,000 to $85,000 annually.

Serve as the primary relationship manager for your assigned accounts. Build strong, trust-based relationships with client stakeholders - primarily marketing teams - by developing a deep understanding of each client’s business, goals, challenges, and competitive landscape. Ensure clients consistently feel supported, informed, and confident in Marcel’s partnership.

Ensure that the strategies developed by Marcel’s internal specialists are aligned with your clients’ business objectives and are being executed consistently. You’ll be responsible for communicating strategy clearly to clients - helping them understand the rationale behind recommendations and how they connect to broader business goals. While you’ll influence strategic direction and serve as an important checkpoint on strategic decisions, the primary development of channel-level strategy is driven by Marcel’s subject matter experts.

Lead recurring client meetings, quarterly business reviews, and strategic planning discussions. Keep conversations outcome-focused and ensure clients are clear on priorities, progress, and next steps. Maintain a proactive approach to communication and relationship management across a large and active portfolio.

Partner closely with Project Managers and service delivery teams to ensure client priorities are clearly understood and followed through. Advocate for client interests internally, help remove obstacles, and ensure the right work is being done for the right reasons.

Identify and actively pursue opportunities to expand client partnerships through additional services, upsells, and cross-sells. You’ll be directly responsible for revenue growth within your accounts - developing business cases, presenting expanded service recommendations, and collaborating with leadership on larger opportunities. Growth is earned through demonstrated value and strong relationships.

Identify client concerns proactively before they elevate. When challenges arise, coordinate internal resources, guide resolution efforts, and maintain transparent communication with stakeholders throughout. Help clients navigate difficult situations while protecting and strengthening the relationship.

Monitor client satisfaction, engagement levels, and potential risks across your portfolio. Proactively identify red flags and develop action plans to strengthen relationships and support long-term retention. Your success is directly tied to the health and…