Sales Coordinator

EXAMPLES OF DUTIES

Support assigned Director of Sales & Marketing, Business Travel Sales Manager, Leisure Sales Manager, and Group Sales Manages with all administrative functions to include daily support and weekly/monthly report management in a timely, accurate fashion. Executes the non-selling functions of the department in order to allow sales staff maximum time for soliciting and securing additional business for hotel. Represents the hotel and interacts with all hotel employees in a

professional, customer focused and pleasant manner at all times. Responsible for providing attentive, courteous and efficient service to all guests

• 40% Maintain administrative tasks and produce accurate and timely daily, weekly and monthly reports. Qualifies customer RFP requests and assign to appropriate Manager using Meeting Broker/Cvent/Delphi. Creates turn over files for each newly contracted group and distributes information accordingly
• 30% Assist with proposals, contracts, month end reports, reservation requests, arranging welcome amenities and printing welcome cards at the direction of the Director of Sales & Marketing, Business Travel, Leisure and Group Manager’s direction and oversight.
• 15% Coordination of VIP amenities, site inspections including guest room inspections, preparation of site materials, entertainment reservations approval forms. Distribute daily mail to each department mail box.
• 10% Maintaining EPRO purchasing ordering system. Manages inventory of office supplies and processes purchase orders as directed.
• 5% Host property tours, familiarizing customers and potential customers with property features, products and services .

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

• Provide support across all segments, including corporate, consortia, entertainment, and leisure accounts. This includes coordinating room blocks, events, and other administrative duties.
• Support the development and growth of diverse market segments to meet room night and revenue targets.
• Contribute to the achievement of hotel objectives by supporting the sales team in various business development activities.
• Build strong relationships with clients and hotel operational teams to ensure the delivery of exceptional guest service.
• Act as a primary liaison for guests, business partners, meeting planners, and sales clients.
• Facilitate effective internal communication to ensure seamless execution of client needs and expectations.
• Work with the Sales team and other team members to ensure accurate data reporting internally and to the client.
• Distribute all documents correctly and on a timely basis to the client and necessary internal departments.
• Prepare and/or update written communications such as memorandums, BEOs, Group Resumes, event floor plans, sales spreadsheets, sales letters, and more.
• Ensure all sales entries and changes are entered in Opera accurately.
• Prepare all necessary sales reports and process purchase orders and special requests.
• Maintain the upkeep and inventory of sales collateral (brochures, marketing materials, and menus).
• Set up, coordinate and conduct site inspections for Sales Team with other departments and clients.
• Perform all administrative duties in an organized manner and help maintain the sales office orderly and efficiency at all times.
• Organize and maintain sales office files and records.
• Coordinate with other departments to ensure smooth office operations.
• Assist Sales Managers with daily office duties and preparation for…