Regional Account Manager

THE OPPORTUNITY:

Clean Harbors is seeking a Regional Account Manager to support the Retail Market Segment across the Central United States as part of the Technical Services Regional Account Sales team. This role is responsible for developing and growing strategic relationships with regional retail customers while expanding Clean Harbors' market presence throughout an assigned territory including strategic vision and execution of critical programs that develop and deepen our relationships within regional retail customers.

The Regional Account Manager will identify new business opportunities, expand existing customer relationships, increase share of wallet, and position Clean Harbors as the preferred environmental services partner across all aspects of a retail customer's operations.

*** Applicants may live anywhere in the US and should be no more than one hour from a major Airport***

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K/RRSP with company matching component
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career

Key Responsibilities:

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
• Develop and implement strategic sales plans for Regional Accounts to support the Company in achieving profitable revenue growth (e.g., detailed revenue potential estimates for all sites, analysis of decision processes and key players, understanding our critical stakeholders, and weekly plans for activity and revenue growth for each account).
• Leverage professional network, current client relationships, and prospect leads to develop new business opportunities.
• Develop and advance a solid and trusting relationship between clients and the company, mapping client organizations and focusing on decision makers with varying buyer motivations.
• Develop a complete understanding of a Regional Account's needs, understand market drivers and forces, ensure appropriate service and/or product delivery and pricing, and communicate concisely and effectively to achieve mutual goals.
• Use insight and consultative selling techniques to coach customer stakeholders and build consensus for Clean Harbors/Safety-Kleen's solutions within their organization.
• Anticipate the Regional Account's changes, adjusting and adapting accordingly.
• Manage communications between business stakeholders and internal teams.
• Negotiate contracts with the Regional Account, establish a timeline of performance, and deliver predictable results.
• Establish and oversee internal budgets with the company and external budgets with the Regional Account.
• Plan and present reports on each account's progress, goals, and quarterly initiatives;
  Utilize executive presence and influence to drive consensus and bias-to-action with internal and external.
• Meet all account's needs and deliverables according to proposed timelines, contracts, and agreements.
• Proactively resolve customer issues and complaints.
• Analyze customer data, working cross-functionally with support teams, deepen customer relationship management through valuable insights and action plans.
• Deepen existing business relationships by continuing to increase the account's satisfaction with ownership of contractual service requirements, follow up with service delivery and deliver ever-improving customer service.
• Understand account profitability, value, and potential to inform strategy that maximizes profit, increases market share, and keeps the company as the provider of choice.

Key Priorities:

• Develop and execute growth plans for assigned regional retail customers.
• Develop a deep understanding of customer operations and identify new opportunities across service lines to better support their business.
• Expand share of wallet by introducing additional Clean Harbors service lines.
• Develop new regional retail prospects and convert them into long-term customers.

• Build relationships with corporate, regional, and field-level decision makers.
• Conduct regular business reviews with assigned customers.
• Develop customer account plans identifying growth opportunities and strategic priorities.
• Maintain high customer…