Senior Account Manager

Suzy is the AI-powered Decision Engine - the platform that tells you what the market is doing, what your data means, and what story to tell, all in one place. Intelligence. Insights. Impact. We don't run research. We power decisions.

We are in the middle of a category-defining moment. The transition from project-based market research to always-on AI decision intelligence is happening now. The companies that renew and grow with Suzy aren't just keeping a survey vendor - they're deepening the decision infrastructure their business runs on.

Suzy is hiring Account Managers who thrive in a farmer role paired with real commercial ownership - you inherit a book of live AI SaaS platform customers and you're accountable for keeping them, growing them, and turning them into repeatable proof points for what Suzy can do.

As an Account Manager, you own the full post-sale commercial relationship for a book of mid-market and enterprise AI SaaS platform accounts - renewals, cross-sell, and upsell, from the day a deal closes through every subsequent contract cycle.

Day to day, that means:

• Owning renewal outcomes across your book - forecasting risk early, running renewal conversations as business reviews, not paperwork
• Identifying and closing expansion opportunities: new use cases, new business units, new seats, new products in the Suzy platform
• Running quarterly business reviews that tie product usage back to the business outcomes each stakeholder cares about
• Building and maintaining multi-threaded relationships across Insights, Marketing, IT, Finance, and Procurement so no renewal depends on a single champion
• Partnering with Customer Success and Solutions Engineering to resolve adoption gaps before they become churn risk
• Constructing expansion business cases with the same rigor as a net-new deal - quantified ROI, not just "you're already using it, so..."
• Managing a renewal and expansion pipeline with defined stages, accurate forecasting, and 30-90 day close windows on expansion opportunities
• Feeding signal back to Sales and Product on what's driving expansion and what's putting renewals at risk
• Contributing to the playbook for how Suzy retains and grows enterprise accounts

Required:

• 4-8+ years in B2B SaaS account management, customer success, or renewals-focused sales, with at least 2 years owning a quota-carrying book of mid-market or enterprise accounts
• Trained on value-based or solution selling - MEDDIC, Challenger, Command of the Message, Force Management, or equivalent - at a company that took it seriously
• Consistent net revenue retention (NRR) or gross renewal rate at or above target over the last 2-3 years - with receipts
• Experience managing renewal and expansion conversations across deal committees: you've had Finance push back on ROI, IT raise security concerns, and a champion go quiet - and you know what to do in each case
• Proven ability to build an expansion business case from usage data and business outcomes, not just relationship goodwill
• Comfortable owning a book with $2M-$8M+ in total ARR and individual account contracts from $60K-$480K+
• Startup or scale-up experience - you've operated without a dedicated renewals-ops team and made things work without a perfect process

Strongly Preferred:

• AI, data, analytics, or insights platform background - you've retained and grown accounts on a product that changes how customers make decisions, not just automates a task
• Managed accounts in CPG, retail, financial services, or technology verticals where brand and consumer insight are strategic
• Experience defending renewals against legacy vendors, budget scrutiny, or "we can do this ourselves" internally
• Foundational years at a large SaaS company (Salesforce, Hub Spot, Qualtrics, Medallia,…