VP, Enterprise Account Management

As the Vice President of Enterprise Account Management, you will lead a team to drive revenue growth including upsell/cross-sell, client retention and customer success within the financial services sector by redefining how we engage with longstanding enterprise clients and introducing innovative, value-driven approaches to client experience. With many clients already in place, this role will focus on elevating their engagement by developing strategies that prioritize collaborative, solution-based partnerships.

This role may be a great fit for you if you hold deep financial services expertise, experience leading C-suite engagements, and a proven track record in transforming client relationships. If you're eager to bring fresh, strategic ideas that align with our culture and growth goals—and to build long-term, impactful client partnerships—this may be a perfect fit.

• Leadership & Team Development:
  
  Build, lead, and manage a team of enterprise account managers, providing mentorship, performance management, and ongoing coaching to ensure team success.
• Strategic Account Planning:
  
  Collaborate with the account management team to create tailored strategic account plans for eMoney's largest and most complex customers, ensuring alignment with customer goals and long-term objectives.
• High-Stakes Renewals & Negotiations:
  
  Lead the delivery of quarterly business reviews and oversee the negotiation of high-value, multi-year renewals, ensuring that the terms maximize the value eMoney delivers while maintaining strong customer relationships.
• Customer Retention & Growth:
  
  Lead efforts to enhance customer retention through proactive relationship management, identifying opportunities for cross-sell and upsell, and driving adoption of new eMoney products and services.
• Cross-Functional Collaboration:
  
  Partner with marketing,product, and customer support teams to ensure a seamless customer experience, driving product feedback and ensuring solutions meet customer needs. Generate ideas for introducing new products and services with the goal of increasing client retention and client growth.
• Reporting & Analytics:
  
  Track and analyze key performance metrics related to account management, customer satisfaction including net promotor score, and revenue growth to inform strategy and decisions. Ensure regular forecast accuracy.
• Executive-Level Communication:
  
  Regularly communicate with senior leadership on team performance, customer feedback, renewal status, and key account health.
• Quota Achievement & Retention Focus:
  
  Responsible for ensuring the overall success of the team in meeting and exceeding sales quotas and retention targets, while creating a culture of accountability and performance excellence.
• Compensation Tied to Performance:
  Compensation will be directly linked to team success in achieving revenue goals, quota attainment, and customer retention.

• 10+ years in enterprise account management leadership, sales, or customer success in B2B SaaS, preferably with at least 5 years serving the financial services industry.
• Degree in Business, Communications, or a related field.
• Proven track record of exceeding assigned quota and leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
• Periodic travel throughout the United States is required for this role
• Demonstrated ability to build and maintain strong executive-level relationships.
• Proven experience owning or heavily influencing multi-year enterprise renewals and expansion deals

• Strong ability to analyze data, derive insights, and make data-driven decisions. Proficiency in forecasting, financial reporting, and using CRM tools.
• Excellent verbal and written communication skills, with the ability to influence…